Patient Concierge & Front Desk Specialist

Sturdy Memorial Hospital, Inc.; Attleboro (MA); On-site; USD 24,000 - 37,000; Full time

Job summary

Sturdy Memorial Hospital, Inc. is seeking a courteous front desk receptionist to greet visitors, answer calls, and direct patients to the appropriate departments. You will be the hospital’s first point of contact, ensuring a calm and professional environment.

This role requires excellent English communication, strict confidentiality per HIPAA, and the ability to multi-task in a fast-paced setting. At least one year of customer service experience and a high school diploma are required.

Qualifications

• Minimum of 1 year of customer service/receptionist experience.
• Ability to work effectively with internal and external customers while maintaining a composed, professional demeanor as the hospital/department's initial representative.
• Ability to use telecommunication devices to receive and direct incoming calls to appropriate departments and/or patient rooms.
• Excellent command of verbal and written English; positive interpersonal communication dynamic with strong organizational skills.
• Adheres to and respects confidentiality of all protected patient and employee information in line with HIPAA regulations.
• Ability to problem-solve using creative and critical thinking skills.
• Detail oriented with ability to prioritize based on shifting demands.
• Self-starter with a strong sense of ownership and the ability to work independently.
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Greet visitors and direct them to appropriate destinations.
• Receive and direct incoming calls to the correct departments or patient rooms.
• Maintain confidentiality of protected information per HIPAA regulations.

Skills

Customer service

Receptionist experience

Verbal English

Written English

HIPAA

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Workday

Job description

Sturdy Memorial Hospital, Inc. is seeking a courteous front desk receptionist to greet visitors, answer calls, and direct patients to the appropriate departments. You will be the hospital’s first point of contact, ensuring a calm and professional environment.

This role requires excellent English communication, strict confidentiality per HIPAA, and the ability to multi-task in a fast-paced setting. At least one year of customer service experience and a high school diploma are required.