Hospital Front Desk & Patient Concierge

Sturdy Memorial Hospital; Norton (MA); On-site; USD 24,000 - 37,000; Full time

Job summary

Sturdy Memorial Hospital in Norton, MA is seeking a full-time Receptionist to greet and assist visitors and patients, answer incoming calls, and direct them to the correct departments with courtesy and professionalism.

This front-line position requires a minimum of one year of customer service or receptionist experience, excellent English communication, strict confidentiality under HIPAA, strong organizational skills, and the ability to multitask in a busy hospital setting.

Qualifications

• Minimum 1 year of customer service/receptionist experience.
• Ability to work with internal and external customers professionally.
• Ability to use telecommunication devices to direct calls.
• Excellent command of verbal and written English.
• Adheres to HIPAA confidentiality rules.

Responsibilities

• Greet and direct visitors and patients to appropriate destinations.
• Answer incoming calls and route to departments or patient rooms.
• Maintain confidentiality and comply with hospital policies.
• Balance multiple tasks in a fast-paced environment.

Skills

Customer service

Communication

Multitasking

Detail orientation

Independent work

Problem solving

Education

High school diploma

Tools

Microsoft Office

Workday

Job description

Sturdy Memorial Hospital in Norton, MA is seeking a full-time Receptionist to greet and assist visitors and patients, answer incoming calls, and direct them to the correct departments with courtesy and professionalism.

This front-line position requires a minimum of one year of customer service or receptionist experience, excellent English communication, strict confidentiality under HIPAA, strong organizational skills, and the ability to multitask in a busy hospital setting.