Hospital Front Desk Receptionist – Patient Concierge

Sturdy Memorial Hospital, Inc.; Norton (MA); On-site; USD 24,000 - 37,000; Full time

Job summary

Sturdy Memorial Hospital in Norton, MA is seeking a friendly receptionist to greet visitors, route them to the correct departments, and perform clerical duties. The role serves as the hospital's first point of contact and requires professional communication and a courteous demeanor.

The ideal candidate has at least 1 year of customer service experience, strong English skills, confidentiality adherence under HIPAA, and the ability to multi-task in a fast-paced environment.

Qualifications

• Minimum of 1 year of customer service/receptionist experience.
• Ability to work effectively with internal and external customers while maintaining a composed, professional demeanor as the hospital/department's initial representative.
• Ability to use telecommunication devices to receive and direct incoming calls to appropriate departments and/or patient rooms.
• Excellent command of verbal and written English; positive interpersonal communication dynamic with strong organizational skills.
• Adheres to and respects confidentiality of all protected patient and employee information in line with HIPAA regulations.
• Ability to problem-solve using creative and critical thinking skills.
• Detail oriented with the ability to prioritize based on shifting demands.
• Self-starter with a strong sense of ownership and the ability to work independently on assigned tasks as warranted.
• Ability to multi-task, handle interruptions and work effectively in a fast-paced environment.

Responsibilities

• Greet and direct visitors and patients to appropriate destinations.
• Follow well defined rules regarding disclosure of confidential information.
• Perform clerical and receptionist duties in accordance with hospital policies.

Skills

Customer service

Professional demeanor

Telephone handling

English proficiency

HIPAA confidentiality

Problem solving

Attention to detail

Independent work

Multi-tasking

Education

High school diploma

Tools

Microsoft Office

Workday

Job description

Sturdy Memorial Hospital in Norton, MA is seeking a friendly receptionist to greet visitors, route them to the correct departments, and perform clerical duties. The role serves as the hospital's first point of contact and requires professional communication and a courteous demeanor.

The ideal candidate has at least 1 year of customer service experience, strong English skills, confidentiality adherence under HIPAA, and the ability to multi-task in a fast-paced environment.