Patient Access Front Desk Specialist

LE001 Sturdy Memorial Hospital, Inc.; Attleboro (MA); On-site; USD 25,000 - 37,000; Full time

Job summary

Sturdy Memorial Hospital in Attleboro, MA, is seeking a receptionist to greet visitors, direct patients, and handle calls with professionalism. The role requires punctuality, a customer-service mindset, and strict HIPAA adherence. Strong English communication and organizational skills are essential.

The position involves clerical tasks, multi-tasking in a fast-paced hospital environment, and may require occasional float to other locations. HS diploma or equivalent is required.

Qualifications

• Minimum of 1 year of customer service/receptionist experience.
• Represent the hospital professionally as the initial point of contact.
• Ability to handle telephone calls and direct them to appropriate departments.
• Excellent verbal and written English communication.
• Maintain confidentiality of patient and employee information per HIPAA.
• Problem-solve with creative and critical thinking.
• Detail oriented with strong organizational skills.
• Able to work independently and take ownership of assigned tasks.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet and direct visitors and patients to destinations.
• Adhere to confidentiality policies and procedures.
• Perform clerical and receptionist duties per hospital policy.
• Use telecommunication devices to receive and direct calls.

Skills

Customer service

Professional demeanor

Phone handling

English proficiency

HIPAA confidentiality

Problem solving

Attention to detail

Multitasking

Independence / self-motivation

Education

High school diploma or equivalent

Tools

Microsoft Office

Workday

Job description

Sturdy Memorial Hospital in Attleboro, MA, is seeking a receptionist to greet visitors, direct patients, and handle calls with professionalism. The role requires punctuality, a customer-service mindset, and strict HIPAA adherence. Strong English communication and organizational skills are essential.

The position involves clerical tasks, multi-tasking in a fast-paced hospital environment, and may require occasional float to other locations. HS diploma or equivalent is required.