Patient Concierge & Front Desk Specialist

Qualderm; Atlanta (GA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health coverage

Generous 401(k)

Paid time off (PTO)

Basic life insurance

Disability protection

Wellness plans

Employee assistance program (EAP)

Exclusive employee discounts

Referral bonus program

Job summary

QualDerm Partners in Atlanta seeks a friendly Front Office Receptionist to register patients accurately, verify insurance, and provide exceptional service to physicians, patients and visitors.

You will manage EMR entries, schedule appointments, collect copays, and maintain a welcoming, organized reception area while upholding confidentiality and policies. The role requires strong communication and attention to detail in a fast-paced dermatology environment.

Qualifications

• High School Diploma required; Associates Degree preferred.
• 1 year customer service experience in health care office preferred.

Responsibilities

• Welcomes patients and visitors in person or by phone, answering inquiries or referring them as needed.
• Notes patient arrival in the EMR system and creates new accounts when necessary.
• Verifies insurance eligibility and assists with financial details at check-in/out.
• Prepares patient paperwork prior to appointments and reschedules No-Show visits when required.
• Maintains a clean, organized reception area and supports the Billing Department as needed.
• Maintains confidentiality and protects patient information in accordance with policies.

Skills

Customer service

Communication

Education

High School Diploma

Job description

QualDerm Partners in Atlanta seeks a friendly Front Office Receptionist to register patients accurately, verify insurance, and provide exceptional service to physicians, patients and visitors.

You will manage EMR entries, schedule appointments, collect copays, and maintain a welcoming, organized reception area while upholding confidentiality and policies. The role requires strong communication and attention to detail in a fast-paced dermatology environment.