Patient Concierge & Front Desk (Mon-Fri, No Weekends)

Center for Urologic Care of Berks County; Wyomissing (Berks County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and wellness benefits

Paid time away

Monday–Friday scheduling

No weekend schedule

Opportunities to learn and grow within

Collaborative environment

Job summary

Center for Urologic Care of Berks County in Wyomissing, PA, is seeking a Patient Coordinator to join our Front Desk team. This full-time role is Monday–Friday with no weekends and offers the opportunity to be the first impression for patients, greet warmly, verify information, and assist with appointments and payments.

Our Patient Coordinators provide compassionate service, maintain accurate records, collaborate with clinical staff, and help patients navigate their care while respecting HIPAA

Qualifications

• Front desk or healthcare receptionist experience preferred.
• Ability to handle multiple tasks and prioritize in a busy environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Warmly greet and assist patients throughout their visit.
• Check patients in and out accurately and efficiently.
• Verify demographic, insurance, and contact information.
• Schedule appointments and assist with next steps in care.
• Collect copays and patient payments.
• Answer phones and respond to patient questions.
• Maintain accurate information in the electronic medical record.
• Collaborate with providers and staff to support patient flow.
• Identify and resolve issues to improve the patient experience.
• Protect patient confidentiality and adhere to HIPAA requirements.

Skills

Empathy & customer service

Multitasking

Telephone etiquette

Teamwork

Job description

Center for Urologic Care of Berks County in Wyomissing, PA, is seeking a Patient Coordinator to join our Front Desk team. This full-time role is Monday–Friday with no weekends and offers the opportunity to be the first impression for patients, greet warmly, verify information, and assist with appointments and payments.

Our Patient Coordinators provide compassionate service, maintain accurate records, collaborate with clinical staff, and help patients navigate their care while respecting HIPAA