Patient Experience Coordinator - Mon-Fri Front Desk

Ageless Mens Health; Dresher (Montgomery County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Parental leave

401(k)

Tuition reimbursement

Employee discounts

Career growth opportunities

Job summary

Ageless Men’s Health seeks a Patient Coordinator for the Upper Dublin clinic in Dresher, PA. You will be the friendly face greeting patients, managing front desk activities, and guiding patients through check-in/check-out while handling phones and scheduling during standard daytime hours.

You’ll verify insurance, collect copays, and maintain accurate patient data, helping retain patients and support HIPAA-compliant operations in a fast-paced, growing national clinic network.

Qualifications

• 1–3 years of experience in a medical/healthcare front office setting.
• Strong customer service and communication skills with a warm, outgoing personality.
• Organized, dependable, and able to juggle multiple priorities in a fast-paced environment.
• Experience with insurance verification and scheduling or medical administrative responsibilities.

Responsibilities

• Serve as the first and last point of contact for every patient visit.
• Greet patients and manage check-in/check-out for scheduled and walk-in appointments.
• Answer phones, schedule appointments, and provide exceptional customer service.
• Verify insurance coverage, collect copays and payments, and maintain accurate patient information.
• Follow up on inbound leads, reactivate inactive patients, and support patient retention initiatives.
• Build strong relationships with patients by providing personalized, concierge-level service.
• Maintain an organized, welcoming lobby and front office environment.
• Support daily clinic operations while ensuring HIPAA compliance and an efficient patient experience.

Skills

Customer service

Communication

Multitasking

Front desk experience

Education

High school diploma or equivalent

Tools

EMR software

Scheduling software

Job description

Ageless Men’s Health seeks a Patient Coordinator for the Upper Dublin clinic in Dresher, PA. You will be the friendly face greeting patients, managing front desk activities, and guiding patients through check-in/check-out while handling phones and scheduling during standard daytime hours.

You’ll verify insurance, collect copays, and maintain accurate patient data, helping retain patients and support HIPAA-compliant operations in a fast-paced, growing national clinic network.