Patient Concierge & Front Desk — Medical Office

Community Health Connections, Inc.; Leominster (MA); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

401k

Generous vacation and personal time

Sick time

Medical, dental, and vision insurance

Life insurance/AD&D (100% paid)

Long-Term disability (100% paid)

Employee Assistance Program (EAP)

Discounts on travel and entertainment

Job summary

Community Health Connections, Inc. is seeking a Front Desk Receptionist for our Optometry department in Central Massachusetts.

The role involves managing patient arrival and departure, updating records, printing encounter forms, booking appointments, and handling payments with accuracy and care. You will cross-cover other medical departments as needed, support patient flow, and ensure a positive patient experience in a fast-paced environment.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Bilingual in Spanish is a plus.
• 1-year experience in medical office or similar setting preferred.
• Knowledge of basic medical terminology is helpful.
• Ability to read, write and speak English proficiently.

Responsibilities

• Greet and direct incoming patients.
• Update patient demographics and insurance information.
• Print encounter forms and manage check-in/check-out per protocol.
• Schedule appointments and assist with walk-ins, prescriptions, forms.
• Provide coverage to Medical Records as needed.
• Collaborate with clinical and non-clinical staff to ensure patient care.

Skills

Customer service

Phone etiquette

Bilingual Spanish (plus)

Education

High School Diploma or GED

Associate Degree in secretarial science or equivalent preferred

Tools

Medical terminology

Job description

Community Health Connections, Inc. is seeking a Front Desk Receptionist for our Optometry department in Central Massachusetts.

The role involves managing patient arrival and departure, updating records, printing encounter forms, booking appointments, and handling payments with accuracy and care. You will cross-cover other medical departments as needed, support patient flow, and ensure a positive patient experience in a fast-paced environment.