Patient Experience Coordinator - Medical Front Desk

WORCESTER EYE CONSULTANTS, P.C.; Worcester (MA); On-site; USD 36,000 - 52,000; Full time

Job summary

WORCESTER EYE CONSULTANTS, P.C. in Worcester, MA seeks a Medical Office Receptionist for a full-time, on-site role.

You will greet patients, check them in/out, answer calls, and direct inquiries to the appropriate staff to ensure a smooth patient experience. Responsibilities include scheduling, confirming appointments, verifying patient information, collecting and entering documents, and supporting insurance verification.

Qualifications

• Strong phone etiquette and reception duties.
• Experience scheduling appointments in a busy medical office.
• Familiarity with front-desk workflows and basic medical documentation.

Responsibilities

• Greet patients and check them in and out.
• Answer phone calls and direct inquiries to staff.
• Schedule and confirm appointments and verify patient information.
• Collect and enter required documentation into the practice management system.
• Assist with insurance verification processes.
• Maintain a clean, organized reception area and manage communications.

Skills

Phone etiquette

Appointment scheduling

Medical office operations

Insurance verification

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Tools

Practice management software

Electronic health record systems

MS Office

Job description

WORCESTER EYE CONSULTANTS, P.C. in Worcester, MA seeks a Medical Office Receptionist for a full-time, on-site role.

You will greet patients, check them in/out, answer calls, and direct inquiries to the appropriate staff to ensure a smooth patient experience. Responsibilities include scheduling, confirming appointments, verifying patient information, collecting and entering documents, and supporting insurance verification.