Patient Concierge & Front Desk Coordinator (Healthcare)

Ivy Health Inc; Sterling Heights (MI); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Employee Assistance Program

401(k) with company match

Paid parental leave

PTO accrual • 6 holidays

Job summary

Ivy Health Inc. in Sterling Heights, MI is seeking a Patient Coordinator to be the friendly first point of contact, ensuring a welcoming and well-organized clinic experience.

You will support patient registration, scheduling, and administrative tasks to keep coordination smooth between patients and the clinical team. The role emphasizes accurate record-keeping, efficient appointment management, and delivering exceptional customer service to patients and families, contributing to a positive

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• The Patient Coordinator serves as the first point of contact for patients and plays a critical role in delivering a welcoming, organized, and efficient clinic experience.
• This role supports front office operations such as patient registration, patient scheduling and other administrative tasks to ensure seamless coordination between patients and the clinical team.
• The Patient Coordinator supports clinic workflows by maintaining accurate patient records, appointment management, and providing excellent customer service to patients and families.

Skills

Microsoft Office

Time management

Multi-tasking

Customer service

Positive attitude

Education

Healthcare admin experience

Tools

Excel

Word

Outlook

Job description

Ivy Health Inc. in Sterling Heights, MI is seeking a Patient Coordinator to be the friendly first point of contact, ensuring a welcoming and well-organized clinic experience.

You will support patient registration, scheduling, and administrative tasks to keep coordination smooth between patients and the clinical team. The role emphasizes accurate record-keeping, efficient appointment management, and delivering exceptional customer service to patients and families, contributing to a positive