Patient Concierge & Front Desk Coordinator

Monarch Healthcare Management; Winsted (MN); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Free single medical insurance

401(k) with annual contribution match

Paid Time Off – Vacation Time

Scholarship Opportunities

Loan reimbursement

Referral bonuses

Career path to other positions within

Job summary

Monarch Healthcare Management is seeking a Receptionist to warmly greet residents, families, visitors, and staff while handling inquiries and directing calls. The role includes coordinating resident transportation and performing clerical tasks such as filing medical records, preparing forms, and assisting the Health Information Director as needed.

The position requires strong communication, reliability, and the ability to manage multiple priorities in a healthcare setting.

Qualifications

• High school diploma preferred; healthcare, skilled nursing, or assisted living experience is beneficial.
• Proficiency with computer systems and office equipment; ability to work independently and efficiently.
• Strong customer service, verbal and written communication, and organizational abilities; ability to build trust with residents, families, and staff.
• High emotional intelligence, active listening, resilience under pressure, and ability to handle multiple tasks in fast-changing environments.

Responsibilities

• Greet and assist residents, families, visitors, applicants, and staff; answer and direct phone calls.
• Manage incoming inquiries and schedule resident transportation.
• Provide clerical support: filing medical records, copying admission documents, preparing forms.
• Assist Health Information Director with administrative tasks, correspondence, supply ordering, and mail distribution.
• Support department directors with follow-up related to residents and admissions; respond to resident account inquiries occasionally.

Skills

Customer service

Communication

Organizational skills

Multitasking

Confidentiality

Professionalism

Education

High school diploma

Job description

Monarch Healthcare Management is seeking a Receptionist to warmly greet residents, families, visitors, and staff while handling inquiries and directing calls. The role includes coordinating resident transportation and performing clerical tasks such as filing medical records, preparing forms, and assisting the Health Information Director as needed.

The position requires strong communication, reliability, and the ability to manage multiple priorities in a healthcare setting.