Patient Concierge & Front Desk Coordinator

Smile Doctors; Charlotte (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Insurance (medical, dental, vision, *)

Disability insurance

401(k)

Paid time off

Discounts on braces

Job summary

Webb and Goldsmith Orthodontics in Charlotte, NC seeks a Front Desk Coordinator to greet patients, schedule visits, verify insurance, and process payments, contributing to a smooth, friendly patient experience.

You will handle administrative duties, answer calls, and coordinate with clinicians while supporting internal marketing initiatives and timely chart updates. The role offers competitive pay and benefits within a team‑oriented practice.

Qualifications

• High School Diploma or equivalent required.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers; determine nature of visit.
• Answer, screen, and route calls; take messages.
• Check-in and collect information from patients on first visit.
• Verify insurance information.
• Notify clinicians of patient arrival and readiness.
• Make appointments for returning patients.
• Print appointment reminders and school/work excuses.
• Coordinate payment arrangements or account resolution.
• Receive, store, and deliver shipments and mail.
• Take payments and post to account.
• Update charts and patient information.
• Drive internal marketing initiatives and foster participation.

Skills

Communication

Listening

Education

High School Diploma

Job description

Webb and Goldsmith Orthodontics in Charlotte, NC seeks a Front Desk Coordinator to greet patients, schedule visits, verify insurance, and process payments, contributing to a smooth, friendly patient experience.

You will handle administrative duties, answer calls, and coordinate with clinicians while supporting internal marketing initiatives and timely chart updates. The role offers competitive pay and benefits within a team‑oriented practice.