Front Desk Coordinator: Patient Concierge & Scheduler

Smile Doctors; Naperville (IL); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life ins

Short and long-term disability

401(k) plan

2 weeks paid time off and holidays

Discounts on braces and clear aligners

Job summary

Pasha Orthodontics is seeking a Front Desk Coordinator I to join our growing team in Naperville, IL. You will greet patients, verify insurance, manage appointments, process payments, and handle administrative duties to support a smooth practice workflow.

Ideal candidates have at least one year of administrative experience, strong communication skills, and a willingness to contribute to a positive team culture. Bilingual ability is a plus. Salary range is posted to reflect market rates.

Qualifications

• High School Diploma or equivalent required.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine the nature of visit, and notify appropriate team member(s).
• Performs various administrative duties.
• Welcomes visitors and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Make appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• May make changes to the patient schedule as necessary.
• Coordinates payment arrangements or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.

Skills

Customer service

Verbal & written communication

Listening skills

Bilingual

Education

High School Diploma or equivalent

Job description

Pasha Orthodontics is seeking a Front Desk Coordinator I to join our growing team in Naperville, IL. You will greet patients, verify insurance, manage appointments, process payments, and handle administrative duties to support a smooth practice workflow.

Ideal candidates have at least one year of administrative experience, strong communication skills, and a willingness to contribute to a positive team culture. Bilingual ability is a plus. Salary range is posted to reflect market rates.