Patient Concierge & Front Desk Coordinator

LifeStance Health; Bedford, Northern (NH, KY); Hybrid; USD 39,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

The Practice Coordinator at LifeStance Health in Bedford, NH will manage the front office daily activities, ensuring exceptional patient service for in-person and telehealth visits. This role supports clinicians and staff, coordinates scheduling, billing inquiries, and maintains a welcoming clinic environment.

Key duties include patient check-in/out, insurance verification, collecting copays, and triaging urgent requests.

Qualifications

• High School diploma or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role preferred.

Responsibilities

• Manage front office daily activities for the practice location.
• Provide exceptional customer service to in-person and remote patients and clinicians.
• Assist patients with telehealth access and portal issues; handle payment/billing questions.

Skills

Customer service

Multitask

Communication

HIPAA

Microsoft Office

EMRs

Education

High School or equivalent

Associates/Bachelor's preferred

Tools

Microsoft Office

EMRs

Job description

The Practice Coordinator at LifeStance Health in Bedford, NH will manage the front office daily activities, ensuring exceptional patient service for in-person and telehealth visits. This role supports clinicians and staff, coordinates scheduling, billing inquiries, and maintains a welcoming clinic environment.

Key duties include patient check-in/out, insurance verification, collecting copays, and triaging urgent requests.