Patient Concierge & Front Desk Coordinator

Pain Specialists of America; Austin (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Pain Specialists of America in Austin, TX is seeking a Front Desk Coordinator who delivers friendly, professional service. The role is the first point of contact for patients, greeting them, collecting paperwork, verifying demographics, and guiding them through check-in while maintaining HIPAA standards.

You will manage phone and email inquiries, schedule appointments, handle co-pays and payments, enter data into the EMR, and ensure the reception area stays organized and welcoming.

Qualifications

• High school diploma or equivalent.
• A minimum of one-year experience in a customer service position
• Proficient in MS Word, Excel, PowerPoint and Outlook

Responsibilities

• Check patients in, print out medication list and provide necessary paperwork
• Collect co-pays and collect on balances. Have patient set-up for recurring credit card payments for balances, if needed, and process payment plans per protocol
• Prepare schedule one day in advance to determine balance accuracy and notify patients who need to be on a payment plan
• Document all payments and non-payments on the schedule and give to manager at end of day
• Verify demographics with patients and update as necessary
• Enter all appropriate patient demographics into corresponding EHR/EMR
• Have all patients sign Opioid contract, and LOP patients sign LOP Lien
• Scan paperwork into appropriate systems
• Confirm appointments
• Send referral letters
• Retrieve procedure cost estimate from S-FAX
• Answer incoming calls and on daily basis check phones for messages, messages in the EMR/EHR, and email systems
• Maintain up-to-date HIPAA information in patient’s chart
• At all times, keep reception, waiting area and workstation tidy and professional
• Maintain patient confidentiality
• Other duties as assigned
• Travel as needed

Skills

Organized and detail-oriented

Customer oriented

Excellent written and verbal沟通 skills

Multitasking in fast-paced environment

Education

High school diploma or equivalent

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Pain Specialists of America in Austin, TX is seeking a Front Desk Coordinator who delivers friendly, professional service. The role is the first point of contact for patients, greeting them, collecting paperwork, verifying demographics, and guiding them through check-in while maintaining HIPAA standards.

You will manage phone and email inquiries, schedule appointments, handle co-pays and payments, enter data into the EMR, and ensure the reception area stays organized and welcoming.