Patient Experience Front Desk Coordinator

Pain Specialists of America; Oak Run (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Pain Specialists of America is seeking a Front Desk Coordinator to serve as the first point of contact for incoming patients. You will greet patients, manage check-in, collect co-pays, and assist with scheduling and billing tasks in a fast-paced clinic environment.

The role requires strong communication, attention to detail, and the ability to multitask while maintaining patient confidentiality under HIPAA guidelines. Office will be on-site in a medical setting.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Proficient in MS Word, Excel, PowerPoint and Outlook.

Responsibilities

• Check patients in, print medication lists and provide necessary paperwork.
• Collect co-pays and balances; set up recurring card payments as needed.
• Prepare schedule one day in advance and notify patients on payment plans.
• Document all payments and non-payments; provide to manager daily.
• Verify demographics with patients and update as needed; enter into EHR/EMR.
• Maintain HIPAA-compliant patient charts and keep reception area tidy.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

Pain Specialists of America is seeking a Front Desk Coordinator to serve as the first point of contact for incoming patients. You will greet patients, manage check-in, collect co-pays, and assist with scheduling and billing tasks in a fast-paced clinic environment.

The role requires strong communication, attention to detail, and the ability to multitask while maintaining patient confidentiality under HIPAA guidelines. Office will be on-site in a medical setting.