Patient Care Concierge — Medical Front Desk

Capitol Pain Institute; Austin (TX); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

Flexible Spending Account

Life Insurance

Disability Insurance

401(k) with matching

Job summary

CPIhealth in Austin, TX seeks a reliable Patient Care Coordinator – Front Desk to greet patients, schedule appointments, verify insurance, collect co-pays, and maintain accurate records. You will protect patient confidentiality and support daily operations with professionalism and compassion.

The role requires at least 1 year of medical front desk experience, excellent customer service, and strong organizational skills. A collaborative team environment and comprehensive benefits are provided.

Qualifications

• High School diploma or equivalent.
• Minimum of 1 year of recent front desk experience in a medical setting.
• Exceptional customer service skills.
• Ability to multi-task and prioritize tasks based on urgency.
• Excellent organizational, oral, and written communication skills.
• Knowledge of medical terminology and insurance is a plus.

Responsibilities

• Greet patients, schedule appointments, and maintain records.
• Verify insurance and collect co-pays and balances.
• Maintain confidentiality of medical, personal, and financial information.
• Sign-in vendors/visitors and manage arrivals.
• Scan paper records into the EHR and keep the chart updated.
• Support the front desk and office operations as needed.

Skills

Front desk experience

Customer service

Multi-tasking

Communication

Education

High School diploma or equivalent

Tools

EHR

Job description

CPIhealth in Austin, TX seeks a reliable Patient Care Coordinator – Front Desk to greet patients, schedule appointments, verify insurance, collect co-pays, and maintain accurate records. You will protect patient confidentiality and support daily operations with professionalism and compassion.

The role requires at least 1 year of medical front desk experience, excellent customer service, and strong organizational skills. A collaborative team environment and comprehensive benefits are provided.