Patient Concierge & Front Desk Specialist

HRMD/Texas Pain Physicians; Rockwall (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

HRMD/Texas Pain Physicians in Rockwall, TX is seeking a Front Desk Associate to greet patients, answer phones, verify insurance, and help improve clinic efficiency in a fast-paced medical office.

The role involves checking in patients, uploading insurance cards and IDs into the EMR, handling payments, and coordinating with other departments. Strong communication and organization are essential, with a high school diploma preferred.

Qualifications

• High school diploma or equivalent required.
• Previous front desk or customer service experience preferred.
• Knowledge of medical terminology is a plus.

Responsibilities

• Answer phones and direct calls to the correct person.
• Greet patients and visitors; check-in and check-out responsibilities.
• Verify insurance and collect payments; update EMR records.
• Maintain lobby and assist with daily clinic operations.
• Ensure accurate record-keeping and comply with HIPAA.

Skills

Rapport building

Organization

Communication

Professional demeanor

Team player

Education

High school diploma

Job description

HRMD/Texas Pain Physicians in Rockwall, TX is seeking a Front Desk Associate to greet patients, answer phones, verify insurance, and help improve clinic efficiency in a fast-paced medical office.

The role involves checking in patients, uploading insurance cards and IDs into the EMR, handling payments, and coordinating with other departments. Strong communication and organization are essential, with a high school diploma preferred.