Patient Concierge — Eye Care Front Desk

EyeSouth Partners; Pensacola (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine

Generous PTO Package

Employee Discounts and Perks

Employee Assistance Program

Group Life/AD&D

Short Term Disability Insurance

Long Term Disability Insurance

Job summary

EyeSouth Partners in Pensacola, FL is seeking a Front Desk Associate to serve as the first point of contact for patients and visitors. You will manage check-in/out, scheduling, calls, and data entry in a busy medical office while upholding HIPAA standards and delivering excellent customer service.

The role requires a High School Diploma or equivalent, with 1 year of medical office experience preferred and Nextech/ICP familiarity welcomed. Strong reliability and multitasking skills are essential.

Qualifications

• High School Diploma or equivalent required.
• Nextech/ICP experience strongly preferred.
• Minimum of 1 year medical office experience strongly preferred.
• Strong reliability with good attendance and punctuality.
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.

Responsibilities

• Greets patients and verifies appointment details.
• Collects documents including ID and insurance cards.
• Books, confirms, and reschedules appointments; verifies eligibility and benefits.
• Collects co-payments and communicates patient financial responsibility.
• Enters data accurately in the practice management system and maintains records.
• Maintains HIPAA compliance and protects patient confidentiality.
• Provides information about services, wait times, and policies; answers phones and relays messages.
• Supports onboarding/training of new front desk staff and participates in team meetings.

Skills

Interpersonal skills

Attention to detail

Data entry accuracy

Insurance verification

Multitasking

HIPAA compliance

Customer service

Cash handling

Education

High School Diploma or equivalent

Tools

Nextech/ICP

Job description

EyeSouth Partners in Pensacola, FL is seeking a Front Desk Associate to serve as the first point of contact for patients and visitors. You will manage check-in/out, scheduling, calls, and data entry in a busy medical office while upholding HIPAA standards and delivering excellent customer service.

The role requires a High School Diploma or equivalent, with 1 year of medical office experience preferred and Nextech/ICP familiarity welcomed. Strong reliability and multitasking skills are essential.