Eye Care Front Desk Specialist — Patient Care & Admin

EyeSouth Partners; Cranberry Township (Butler County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine

Generous PTO Package

Employee discounts and perks

Employee Assistance Program

Group Life/AD&D

Short Term Disability Insurance

Long Term Disability Insurance

Job summary

EyeSouth Partners is seeking a dedicated front desk associate to greet patients, verify appointment details, collect documentation, and manage scheduling in a fast-paced ophthalmology setting. You will verify insurance, collect co-pays, and document financial information in the practice management system.

The role emphasizes patient service, accuracy in data entry, and adherence to HIPAA guidelines, with opportunities for onboarding and professional growth within EyeSouth Partners' network.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year medical office experience preferred.
• Nextech/ICP experience preferred.
• Reliable attendance and punctuality required.

Responsibilities

• Greets patients and verifies appointment details.
• Collects documentation including ID, insurance cards, referrals.
• Books, confirms, and reschedules appointments.
• Verifies insurance eligibility and benefits for visits and tests.
• Collects co-pays and explains patient financial responsibility; documents in PM system.
• Maintains patient confidentiality and HIPAA compliance.
• Reactions to inquiries and directs to appropriate staff.
• Maintains a clean and welcoming reception area.
• Participates in onboarding and training of new staff.

Skills

Interpersonal communication

Attention to detail

Multitasking

HIPAA knowledge

Customer service

Education

High school diploma

Medical office experience

Nextech/ICP experience

Tools

Nextech/ICP

Job description

EyeSouth Partners is seeking a dedicated front desk associate to greet patients, verify appointment details, collect documentation, and manage scheduling in a fast-paced ophthalmology setting. You will verify insurance, collect co-pays, and document financial information in the practice management system.

The role emphasizes patient service, accuracy in data entry, and adherence to HIPAA guidelines, with opportunities for onboarding and professional growth within EyeSouth Partners' network.