Eye Care Front Desk Coordinator

EyeSouth Partners; Pittsburgh (Allegheny County); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine

Generous PTO Package

Job summary

EyeSouth Partners is seeking a Front Desk Associate to be the first point of contact for patients in our ophthalmology offices across Cranberry Township, McCandless, and Pittsburgh. You will handle check-in/out, calls, scheduling, and basic data entry while ensuring excellent customer service and HIPAA compliance.

The role requires a High School Diploma (or equivalent) and 1+ year of medical office experience; Nextech/ICP exposure is strongly preferred.

Qualifications

• High school diploma or equivalent required.
• Nextech/ICP experience strongly preferred.
• Minimum of 1 year medical office experience preferred.

Responsibilities

• Greet patients, verify appointment details, and manage check-in/check-out.
• Handle calls and emails, schedule appointments, and relay messages to staff.
• Verify insurance eligibility and benefits for in-office visits, procedures, and tests; collect co-pays and balances.
• Enter data accurately in the practice management system and maintain patient confidentiality.
• Support front desk operations during daily huddles and team meetings.

Skills

Interpersonal skills

Communication skills

Attention to detail

Multitasking

HIPAA knowledge

Customer service

Education

High School Diploma or equivalent

Tools

Nextech/ICP

Practice management system

Job description

EyeSouth Partners is seeking a Front Desk Associate to be the first point of contact for patients in our ophthalmology offices across Cranberry Township, McCandless, and Pittsburgh. You will handle check-in/out, calls, scheduling, and basic data entry while ensuring excellent customer service and HIPAA compliance.

The role requires a High School Diploma (or equivalent) and 1+ year of medical office experience; Nextech/ICP exposure is strongly preferred.