Patient Experience Specialist – Front Desk

eyecarecenter, OD, PA; Roanoke Rapids (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact and ensure a world class Total Patient Experience in our clinics. This role handles check-in/out and essential administrative duties.

You will greet patients, answer phones, assist with insurance authorizations, and support a smooth patient flow while maintaining HIPAA compliance. Candidates should have at least a year of customer-facing experience, preferably in a medical/ophthalmic setting, and a high school

Qualifications

• Minimum of 1 year in a customer-facing role.
• Experience in a medical office or ophthalmic setting preferred.
• Background check results must be favorable.
• Proof of identity and right to work in the United States required.

Responsibilities

• Embrace Total Patient Experience and build relationships with patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Greet patients promptly with a smile, and thank them when they leave.
• Answer phones (external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time and doctor’s schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Skills

Customer service

Phone etiquette

Professional demeanor

Education

High school diploma or GED

Tools

Microsoft Excel

Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact and ensure a world class Total Patient Experience in our clinics. This role handles check-in/out and essential administrative duties.

You will greet patients, answer phones, assist with insurance authorizations, and support a smooth patient flow while maintaining HIPAA compliance. Candidates should have at least a year of customer-facing experience, preferably in a medical/ophthalmic setting, and a high school