Eye Care Front Desk & Patient Experience Specialist

EyeCare Partners; Pensacola (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

A leading eye care provider is seeking a Front Office Specialist in Pensacola, Florida. This role serves as the first point of contact for patients, requiring excellent customer service and organizational skills. Responsibilities include managing patient flow, verifying insurance authorizations, and performing various administrative tasks. Candidates should have a high school diploma and at least one year of experience in a customer-facing role. Proficiency in Microsoft Office applications is necessary. The position offers a dynamic work environment with potential travel to multiple locations.

Qualifications

• Minimum of 1 year in a position interacting with customers/patients.
• Previous medical office experience preferred; ophthalmic experience strongly preferred.
• Favorable result on background check required.

Responsibilities

• Act as the first point of contact for patients.
• Manage patient flow and communication in the office.
• Ensure completion of insurance authorizations and payments.

Skills

Customer service skills

Organizational skills

Attention to detail

Communication skills

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

A leading eye care provider is seeking a Front Office Specialist in Pensacola, Florida. This role serves as the first point of contact for patients, requiring excellent customer service and organizational skills. Responsibilities include managing patient flow, verifying insurance authorizations, and performing various administrative tasks. Candidates should have a high school diploma and at least one year of experience in a customer-facing role. Proficiency in Microsoft Office applications is necessary. The position offers a dynamic work environment with potential travel to multiple locations.