Patient Concierge & Check-In Specialist

Mt. Washington Pediatric Hospital; Morehead City (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

EmergeOrtho is seeking a Patient Support Specialist to welcome patients, verify insurance, manage check-in/out, and schedule appointments across busy orthopedic offices in North Carolina. The role emphasizes accuracy in demographics, insurance eligibility, and financial transactions, with a focus on patient satisfaction and efficient clinic flow.

Ideal candidates have strong communication skills, the ability to multi-task in a fast-paced environment, and experience with insurance and patient

Qualifications

• High school diploma or equivalent.
• Strong communication skills and customer focus.
• Experience as a check-in clerk is a plus but not required.
• Understanding of insurance guidelines and verification.
• Experience with financial collections is a plus but not required.
• Ability to handle high patient volumes and stay composed.

Responsibilities

• Greet patients, answer phones, check-in/out, verify insurance, schedule appointments, review charts, and process orders.
• Maintain professional communication with staff and providers about patient needs.
• Maintain a pleasant, cooperative demeanor while performing duties.
• Welcome patients and visitors in person or by phone and address inquiries.
• Schedule appointments to optimize satisfaction, time, and room utilization.
• Keep appointments on schedule and inform providers of delays.
• Comfort patients by answering questions and maintaining the reception area.
• File and retrieve patient records to ensure information availability.
• Update personal and financial information for patient accounts.
• Monitor inventory, order supplies, and arrange equipment service as needed.
• Assist patients in distress and respond to emergencies.
• Protect patient rights by keeping information confidential.
• Follow policies, report changes, and support team objectives.
• Perform other duties as assigned by Manager, including travel between locations.

Skills

Communication

Check-in experience

Phone etiquette

Multi-tasking

Insurance knowledge

Patient service

Education

High School Diploma/GED

Tools

Insurance verification tools

Accounts receivable basics

Job description

EmergeOrtho is seeking a Patient Support Specialist to welcome patients, verify insurance, manage check-in/out, and schedule appointments across busy orthopedic offices in North Carolina. The role emphasizes accuracy in demographics, insurance eligibility, and financial transactions, with a focus on patient satisfaction and efficient clinic flow.

Ideal candidates have strong communication skills, the ability to multi-task in a fast-paced environment, and experience with insurance and patient