Patient Support Specialist - Start Now on a Caring Team

Mt. Washington Pediatric Hospital; Smithfield (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

EmergeOrtho in Smithfield, NC is seeking a Patient Support Specialist to greet patients, handle check-in, verify demographics, insurance eligibility, collect balances, deposits, and co-pays, and support daily office operations.

The role emphasizes empathy, organization, and the ability to manage high patient volumes, with training provided and opportunities to contribute to a patient-centered team.

Qualifications

• Sound communication skills.
• Previous experience as a check-in specialist is recommended, but not required.
• Experience and knowledge of insurance guidelines and insurance entry.
• Experience in financial collections is recommended, but not required.
• Ability to handle high patient volumes.
• Ability to maintain composure when stressful situations are encountered.
• Ability to multi-task and prioritize.

Responsibilities

• Greet patients; answer phones; check-in, registration, and check-out; insurance verification; appointment scheduling.
• Prepare and review charts for appointments; process orders.
• Maintain professional communication with staff and providers regarding patient needs.
• Welcome patients and visitors by greeting them in person or by phone and addressing inquiries.
• Optimize patient satisfaction by scheduling appointments efficiently and communicating delays.
• Keep appointments on schedule by notifying providers of arrival and any delays.
• Provide comfort to patients by addressing anxieties and answering questions.
• Maintain patient records by updating and filing information.

Skills

Communication skills

Check-in experience (preferred)

Insurance guidelines

Insurance entry

Financial collections

High patient volumes

Composure under pressure

Multi-tasking

Education

High school diploma/GED or equivalent

Job description

EmergeOrtho in Smithfield, NC is seeking a Patient Support Specialist to greet patients, handle check-in, verify demographics, insurance eligibility, collect balances, deposits, and co-pays, and support daily office operations.

The role emphasizes empathy, organization, and the ability to manage high patient volumes, with training provided and opportunities to contribute to a patient-centered team.