Patient Support & Check-In Specialist

Mt. Washington Pediatric Hospital; Wilmington (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

EmergeOrtho's Shipyard office seeks a Patient Support Specialist to greet and assist patients, verify demographics, insurance, and collect balances. The role handles check-in, scheduling, and chart prep, contributing to smooth daily operations in a fast-paced environment.

Candidates organized, empathetic, and ready to join a collaborative team with immediate start. Prior experience in check-in or insurance entry is a plus, but not required.

Qualifications

• High school diploma/GED or equivalent.
• Sound communication skills.
• Previous experience as a check-in specialist is recommended, but not required.
• Experience and knowledge of insurance guidelines and insurance entry.
• Experience in financial collections is recommended, but not required.
• Ability to handle high patient volumes.
• Ability to maintain composure when stressful situations are encountered.
• Ability to multi-task and prioritize.

Responsibilities

• Greeting patients; answering phones; patient check-in, registration, and check-out; insurance verification; appointment scheduling; prepare and review charts for appointments; and processing orders
• Keeps an open line of professional communication with assigned staff and providers regarding patient needs
• Maintains a pleasant and cooperative demeanor while performing all duties
• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

Skills

Communication skills

High-volume patient handling

Multi-tasking abilities

Prioritization

Conflict resolution

Education

High school diploma / GED

Job description

EmergeOrtho's Shipyard office seeks a Patient Support Specialist to greet and assist patients, verify demographics, insurance, and collect balances. The role handles check-in, scheduling, and chart prep, contributing to smooth daily operations in a fast-paced environment.

Candidates organized, empathetic, and ready to join a collaborative team with immediate start. Prior experience in check-in or insurance entry is a plus, but not required.