Patient Support Specialist

Mt. Washington Pediatric Hospital; Arden (DE); On-site; USD 19,000 - 28,000; Full time

Job summary

EmergeOrtho in North Carolina seeks a Patient Support Specialist to greet patients, manage check-in/out, verify insurance, and assist with scheduling. You will support a busy front desk, maintain patient records, and coordinate with providers to keep operations smooth.

The role emphasizes empathy, clear communication, and the ability to handle high patient volumes while maintaining confidentiality and professionalism in a fast-paced environment.

Qualifications

• High school diploma/GED or equivalent required.
• Demonstrated communication skills are essential.
• Check-in experience is a plus but not required.
• Knowledge of insurance guidelines and insurance entry is needed.
• Experience in financial collections is recommended but not required.
• Ability to handle high patient volumes and stay composed under pressure.
• Must multi-task and prioritize tasks effectively.

Responsibilities

• Greet patients and visitors; answer phones; check-in, registration, and check-out; verify insurance; schedule appointments; prepare and review charts.
• Maintain professional communication with staff and providers regarding patient needs.
• Keep a pleasant and cooperative demeanor while performing duties.
• Welcome patients and visitors; respond to inquiries in person or by phone.
• Optimize scheduling to improve patient satisfaction and provider time.
• Notify providers of patient arrivals and monitor service delays to stay on schedule.
• Support patients by addressing anxieties, answering questions, and maintaining the reception area.
• Maintain patient records and accounts with accurate demographic and financial information.
• Manage business office inventory and equipment, including ordering supplies as needed.
• Assist in emergencies and protect patient confidentiality.
• Follow policies, report changes, and contribute to team results.

Skills

Communication skills

Empathy

Multi-tasking

Patient volumes management

Financial collections knowledge

Education

High school diploma/GED

Job description

• Job Category Non-Clinical
• Employee Type Full-Time

Join Our Team as a Patient Support Specialist - Start Immediately!

EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, the Patient Support Specialist greets and assists all patients and other visitors who arrive at EmergeOrtho. The specialist checks in patients for appointments by confirming the appointment time, reviewing, and verifying demographics, confirming insurance eligibility, and collecting all due balances, deposits, and co-payments. The specialist completes assigned daily reports to maintain office efficiency.

Why Join EmergeOrtho?

• Hiring Immediately - Start your journey with us right away!
• Great Team - Be part of a collaborative, patient-focused team

Who Should Apply?

If you're organized, empathetic, and passionate about helping others navigate their healthcare journey, we want to hear from you. Whether you're experienced or just starting out, your dedication is what matters most. Make a meaningful impact -

Requirements

Qualifications and Experience:

• High school diploma/GED or equivalent previous experience.
• Sound communication skills.
• Previous experience as a check-in specialist is recommended, but not required.
• Experience and knowledge of insurance guidelines and insurance entry.
• Experience in financial collections is recommended, but not required.
• Ability to handle high patient volumes.
• Ability to maintain composure when stressful situations are encountered.
• Ability to multi-task and prioritize.

Responsibilities include, but are not limited to, the following :

• Greeting patients; answering phones; patient check-in, registration, and check-out; insurance verification; appointment scheduling; prepare and review charts for appointments; and processing orders
• Keeps an open line of professional communication with assigned staff and providers regarding patient needs
• Maintains a pleasant and cooperative demeanor while performing all duties
• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned

From the mountains to the coast, EmergeOrtho is North Carolina's premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 60 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 6th in the country, EmergeOrtho's medical team includes upwards of 170 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho. EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminatebased onrace, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.

Note: Available benefits based on hours worked per week.