Patient Support Specialist

Mt. Washington Pediatric Hospital; Morehead City (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

EmergeOrtho is seeking a Patient Support Specialist to welcome patients, verify insurance, manage check-in/out, and schedule appointments across busy orthopedic offices in North Carolina. The role emphasizes accuracy in demographics, insurance eligibility, and financial transactions, with a focus on patient satisfaction and efficient clinic flow.

Ideal candidates have strong communication skills, the ability to multi-task in a fast-paced environment, and experience with insurance and patient

Qualifications

• High school diploma or equivalent.
• Strong communication skills and customer focus.
• Experience as a check-in clerk is a plus but not required.
• Understanding of insurance guidelines and verification.
• Experience with financial collections is a plus but not required.
• Ability to handle high patient volumes and stay composed.

Responsibilities

• Greet patients, answer phones, check-in/out, verify insurance, schedule appointments, review charts, and process orders.
• Maintain professional communication with staff and providers about patient needs.
• Maintain a pleasant, cooperative demeanor while performing duties.
• Welcome patients and visitors in person or by phone and address inquiries.
• Schedule appointments to optimize satisfaction, time, and room utilization.
• Keep appointments on schedule and inform providers of delays.
• Comfort patients by answering questions and maintaining the reception area.
• File and retrieve patient records to ensure information availability.
• Update personal and financial information for patient accounts.
• Monitor inventory, order supplies, and arrange equipment service as needed.
• Assist patients in distress and respond to emergencies.
• Protect patient rights by keeping information confidential.
• Follow policies, report changes, and support team objectives.
• Perform other duties as assigned by Manager, including travel between locations.

Skills

Communication

Check-in experience

Phone etiquette

Multi-tasking

Insurance knowledge

Patient service

Education

High School Diploma/GED

Tools

Insurance verification tools

Accounts receivable basics

Job description

• Job Category Non-Clinical
• Employee Type Full-Time
• Manage Others No

Description

EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, t he Patient Support Specialist greets and assists all patients and other visitors who arrive at EmergeOrtho. The specialist checks in patients for appointments by confirming the appointment time, reviewing, and verifying demographics, confirming insurance eligibility, and collecting all due balances, deposits, and co-payments. The specialist completes assigned daily reports to maintain office efficiency.

Requirements

Qualifications and Experience:

• High school diploma/GED or equivalent previous experience.
• Sound communication skills.
• Previous experience as a check-in specialist is recommended, but not required.
• Experience and knowledge of insurance guidelines and insurance entry.
• Experience in financial collections is recommended, but not required.
• Ability to handle high patient volumes.
• Ability to maintain composure when stressful situations are encountered.
• Ability to multi-task and prioritize.

Responsibilities include, but are not limited to, the following :

• Greeting patients; answering phones; patient check-in, registration, and check-out; insurance verification; appointment scheduling; prepare and review charts for appointments; and processing orders
• Keeps an open line of professional communication with assigned staff and providers regarding patient needs
• Maintains a pleasant and cooperative demeanor while performing all duties
• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned

From the mountains to the coast, EmergeOrtho is North Carolina’s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 60 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 6th in the country, EmergeOrtho’s medical team includes upwards of 170 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho. Please visit https://emergeortho.com/careers/ for additional information or to apply directly.

EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminatebased onrace, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.

Note: Available benefits based on hours worked per week.