Patient Care Concierge: Scheduling, Referrals & Support

Concord Hospital; Concord (NH); On-site; USD 38,000 - 48,000; Full time

Job summary

Concord Hospital is seeking a Patient Care Coordinator to serve as the primary access point for patients and families. The role emphasizes timely, efficient, and compassionate customer service within a busy medical office setting in Concord, NH.

Responsibilities include greeting patients, collecting signatures, verifying insurance, scheduling appointments, and coordinating care across primary, specialty, and ancillary services.

Qualifications

• Demonstrated customer service ability to interact with the public, staff and patients preferred.
• Knowledge of medical office operations including scheduling, registration, EMRs and referrals.

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information.
• Reconciles work lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
• Processes and routes all incoming calls or requests and responds to inquiries.
• Schedules, confirms or reschedules patient appointments.
• Supports a culture of patient centered medical home.

Skills

Customer service

Scheduling

Medical terminology

EMR systems

Phone etiquette

Education

High School diploma / GED

Tools

Televox

Patient Connect

Job description

Concord Hospital is seeking a Patient Care Coordinator to serve as the primary access point for patients and families. The role emphasizes timely, efficient, and compassionate customer service within a busy medical office setting in Concord, NH.

Responsibilities include greeting patients, collecting signatures, verifying insurance, scheduling appointments, and coordinating care across primary, specialty, and ancillary services.