Compassionate Patient Access & Care Coordinator

Concord Hospital Health System; Concord (NH); On-site; USD 38,000 - 48,000; Full time

Job summary

Concord Hospital Health System in Concord, NH seeks a Patient Care Coordinator to support patient registration, referral coordination, and phone management under the Practice Administrator and Practice Manager. The PCC is the primary access point for patients and their families, ensuring timely, efficient, and compassionate customer service.

The role requires a high school diploma or GED, experience in medical office operations, and familiarity with EMR and regulatory requirements.

Qualifications

• High school diploma or GED required.
• Must pass annual registration competency exam.
• Demonstrated customer service ability in a healthcare setting preferred.

Responsibilities

• Support patient registration and data management.
• Coordinate referrals and manage phone communications.
• Serve as primary access point for patients and families, ensuring timely, compassionate service.

Skills

Customer service

Medical office operations

Scheduling

Registration

EMR

Patient flow

Billing

Coding

Charge capture

Referrals

Authorizations

Payer guidelines

Compliance

Credentials

Privileges

Regulatory agencies

Medical terminology

Education

High school diploma or GED

Job description

Concord Hospital Health System in Concord, NH seeks a Patient Care Coordinator to support patient registration, referral coordination, and phone management under the Practice Administrator and Practice Manager. The PCC is the primary access point for patients and their families, ensuring timely, efficient, and compassionate customer service.

The role requires a high school diploma or GED, experience in medical office operations, and familiarity with EMR and regulatory requirements.