Patient Concierge

Sight Partners; Edmonds, Northern (WA, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) plan with employer contribution

Company-paid life insurance

Robust ancillary benefits

Generous paid time off and holidays

Job summary

Edmonds Eye, a progressive ophthalmic practice, seeks a Patient Concierge to enhance the patient experience in a fast-paced healthcare setting. You will warmly welcome patients, schedule appointments, and act as a primary contact, coordinating with clinical staff to ensure smooth patient flow.

The role emphasizes strong customer service, clear communication, and teamwork in a supportive, inclusive environment.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of general office experience in a healthcare setting preferred.
• Strong customer service and interpersonal skills.
• Proficiency with Microsoft Office, G Suite, and Windows-based systems.

Responsibilities

• Welcome and assist patients and visitors warmly, both in person and over the phone.
• Schedule routine, follow-up, and specialty appointments as needed.
• Serve as a key point of contact, responding to patient and visitor inquiries with professionalism and empathy.
• Facilitate smooth patient flow by coordinating with clinical staff and communicating delays or updates.
• Demonstrate critical thinking and problem-solving skills during challenging patient interactions.
• Communicate clearly and effectively, both verbally and in writing.
• Support a positive, efficient front-office experience in a team-based environment.

Skills

Customer service

Interpersonal skills

Multitasking

Written communication

Verbal communication

Education

High school diploma or equivalent

Tools

Microsoft Office

G Suite

Windows-based systems

Job description

Description

Edmonds Eye is a progressive, nationally recognized ophthalmic medical and surgical practice dedicated to delivering exceptional eye care through advanced technology, clinical expertise, and compassionate service. We are seeking a Patient Concierge who is passionate about patient experience and thrives in a collaborative, fast-paced healthcare environment.

Our practice is home to a highly respected team of ophthalmic surgeons and optometric physicians, offering a broad range of medical and surgical eye care services. We believe our people are our greatest asset and are committed to fostering an inclusive, respectful, and team-oriented workplace where every team member is valued and supported.

This role is ideal for someone who is patient-focused, service-oriented, and enjoys working closely with the senior community.

Key Responsibilities

• Welcome and assist patients and visitors warmly, both in person and over the phone
• Schedule routine, follow-up, and specialty appointments as needed
• Serve as a key point of contact, responding to patient and visitor inquiries with professionalism and empathy
• Facilitate smooth patient flow by coordinating with clinical staff and communicating delays or updates
• Demonstrate critical thinking and problem-solving skills during challenging patient interactions
• Communicate clearly and effectively, both verbally and in writing
• Support a positive, efficient front-office experience in a team-based environment

Compensation & Benefits

• Competitive pay: $18–$22 per hour
• Medical, Dental, and Vision Insurance
• 401(k) plan with employer contribution
• Company-paid life insurance
• Robust ancillary benefits
• Generous paid time off and paid holidays
• EEO Statement

Requirements

Qualifications

• High school diploma or equivalent required
• Minimum of one year of general office experience in a healthcare setting preferred
• Strong customer service and interpersonal skills
• Proficiency with Microsoft Office, G Suite, and Windows-based systems
• Ability to multitask, stay organized, and follow through on tasks in a fast-paced environment