Patient Concierge

Northwest Eye Surgeons; Edmonds (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with employer contribution

Company-paid life insurance

Robust ancillary benefits

Generous paid time off & holidays

Job summary

Edmonds Eye seeks a Patient Concierge who is passionate about patient experience and thrives in a fast-paced healthcare environment. You will warmly welcome patients, schedule appointments, and serve as the main point of contact for inquiries.

The ideal candidate has at least one year of general office experience in a healthcare setting, strong customer service skills, and proficiency with Microsoft Office and G Suite. We offer competitive pay and comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of general office experience in a healthcare setting preferred.
• Strong customer service and interpersonal skills.
• Proficiency with Microsoft Office, G Suite, and Windows-based systems.
• Ability to multitask, stay organized, and follow through on tasks in a fast-paced environment.

Responsibilities

• Welcome and assist patients and visitors warmly, both in person and over the phone
• Schedule routine, follow-up, and specialty appointments as needed
• Serve as a key point of contact, responding to patient and visitor inquiries with professionalism and empathy
• Facilitate smooth patient flow by coordinating with clinical staff and communicating delays or updates
• Demonstrate critical thinking and problem-solving skills during challenging patient interactions
• Communicate clearly and effectively, both verbally and in writing
• Support a positive, efficient front-office experience in a team-based environment

Skills

Customer service

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

G Suite

Windows-based systems

Job description

Description

Edmonds Eye is a progressive, nationally recognized ophthalmic medical and surgical practice dedicated to delivering exceptional eye care through advanced technology, clinical expertise, and compassionate service. We are seeking a Patient Concierge who is passionate about patient experience and thrives in a collaborative, fast-paced healthcare environment.

Our practice is home to a highly respected team of ophthalmic surgeons and optometric physicians, offering a broad range of medical and surgical eye care services. We believe our people are our greatest asset and are committed to fostering an inclusive, respectful, and team-oriented workplace where every team member is valued and supported.

This role is ideal for someone who is patient-focused, service-oriented, and enjoys working closely with the senior community.

Key Responsibilities

• Welcome and assist patients and visitors warmly, both in person and over the phone
• Schedule routine, follow-up, and specialty appointments as needed
• Serve as a key point of contact, responding to patient and visitor inquiries with professionalism and empathy
• Facilitate smooth patient flow by coordinating with clinical staff and communicating delays or updates
• Demonstrate critical thinking and problem-solving skills during challenging patient interactions
• Communicate clearly and effectively, both verbally and in writing
• Support a positive, efficient front-office experience in a team-based environment

Compensation & Benefits

• Competitive pay: $18–$22 per hour
• Medical, Dental, and Vision Insurance
• 401(k) plan with employer contribution
• Company-paid life insurance
• Robust ancillary benefits
• Generous paid time off and paid holidays
• EEO Statement

We encourage you to explore our careers website to learn more about who we are, our culture, our physician leadership, and the communities we serve. You\'ll also find additional information about our locations and what it\'s like to build your career with Sight Partners. Sight Partners Careers.

Requirements

Qualifications

• High school diploma or equivalent required
• Minimum of one year of general office experience in a healthcare setting preferred
• Strong customer service and interpersonal skills
• Proficiency with Microsoft Office, G Suite, and Windows-based systems
• Ability to multitask, stay organized, and follow through on tasks in a fast-paced environment

Salary Description
$18 - $22