Patient Concierge

Sight Partners; Spokane Valley (WA); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive Salary

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Life Insurance

PTO & Holidays

Job summary

Empire Eye is seeking a Patient Concierge to join our ophthalmic team. The role balances frontline guest service with administrative duties, including patient intake, registration in the EHR, and coordinating care across services.

This hybrid position requires strong communication, accuracy, and the ability to work in a fast-paced healthcare setting. The successful candidate will support patients from check-in through follow-up, ensuring a positive experience.

Qualifications

• High School Diploma or equivalent.
• Minimum one year of general office experience in a healthcare setting, ophthalmology preferred.
• Knowledge of Microsoft Office and G-Suite.
• Excellent communication skills, verbal and written.
• Ability to work in a fast-paced, team environment.

Responsibilities

• Provide exemplary customer service for patients.
• Patient check-in and check-out; answer phones.
• Insurance referrals.
• Process patient paperwork as required.
• Complete patient registration with consent for medical care and financial agreements.
• Coordinate care with other services.
• Triage calls to clinical staff; manage documentation.
• Provide information about services.

Skills

High School Diploma

Office experience

MS Office & G-Suite

Communication

Team environment

Education

High School Diploma or equivalent

Tools

Microsoft Office

G-Suite

Job description

Description

Empire Eye is a progressive ophthalmic medical and surgical practice. We are seeking a Patient Concierge to join our team. Our Company is nationally recognized, with vast clinical experience in a wide variety of eye surgical services, advanced technology, and proven results. Our Company is committed to diversity, equity, and inclusion and believes that success requires an environment where colleagues are respected and valued.

Responsibilities include scheduling appointments, verifying demographic and financial information, completing patient registration in the EHR system, and collecting detailed medical histories. Provide patients with accurate expectations regarding exam visits, coordinate care with other services, triage calls to clinical staff, and manage documentation and follow-up.

This will be a Hybrid position to include some of the Patient Services Representative duties.

• Provide exemplary customer service for our patients
• Patient check-in and out, answering phones
• Insurance referrals
• Processing patient paperwork as required
• Completing patient registration by obtaining consent for medical care and financial agreements
• Coordinating care with other services
• Providing information about services

Requirements

• High School Diploma or equivalent
• Minimum one (1) year of general office experience in a healthcare setting, Ophthalmology preferred.
• Knowledge of Microsoft Office and G-Suite
• Demonstrate excellence in communication skills and the ability to convey ideas and information, verbally and in writing
• Ability to work in a fast-paced, team environment

Benefits:

• Competitive Salary $19- $25
• Medical, Dental, and Vision Insurance
• Robust Ancillary Benefits
• 401(k) Plan with employer contribution
• Company Paid Life Insurance
• Generous PTO/Holiday
• EEO Statement

We encourage you to explore our careers website to learn more about who we are, our culture, our physician leadership, and the communities we serve. You'll also find additional information about our locations and what it's like to build your career with Sight Partners.