Ophthalmology Front Desk & Patient Experience

Northwest Eye Surgeons; Edmonds (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with employer contribution

Company-paid life insurance

Robust ancillary benefits

Generous paid time off & holidays

Job summary

Edmonds Eye seeks a Patient Concierge who is passionate about patient experience and thrives in a fast-paced healthcare environment. You will warmly welcome patients, schedule appointments, and serve as the main point of contact for inquiries.

The ideal candidate has at least one year of general office experience in a healthcare setting, strong customer service skills, and proficiency with Microsoft Office and G Suite. We offer competitive pay and comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of general office experience in a healthcare setting preferred.
• Strong customer service and interpersonal skills.
• Proficiency with Microsoft Office, G Suite, and Windows-based systems.
• Ability to multitask, stay organized, and follow through on tasks in a fast-paced environment.

Responsibilities

• Welcome and assist patients and visitors warmly, both in person and over the phone
• Schedule routine, follow-up, and specialty appointments as needed
• Serve as a key point of contact, responding to patient and visitor inquiries with professionalism and empathy
• Facilitate smooth patient flow by coordinating with clinical staff and communicating delays or updates
• Demonstrate critical thinking and problem-solving skills during challenging patient interactions
• Communicate clearly and effectively, both verbally and in writing
• Support a positive, efficient front-office experience in a team-based environment

Skills

Customer service

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

G Suite

Windows-based systems

Job description

Edmonds Eye seeks a Patient Concierge who is passionate about patient experience and thrives in a fast-paced healthcare environment. You will warmly welcome patients, schedule appointments, and serve as the main point of contact for inquiries.

The ideal candidate has at least one year of general office experience in a healthcare setting, strong customer service skills, and proficiency with Microsoft Office and G Suite. We offer competitive pay and comprehensive benefits.