Patient Experience Concierge — Eye Care Front Desk

Edmonds; Edmonds (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Life Insurance

Paid Time Off

Paid Holidays

Job summary

Edmonds Eye is a progressive ophthalmic practice in Edmonds, WA, seeking a Patient Concierge who thrives on delivering exceptional patient experiences. The role centers on greeting patients, scheduling visits, handling inquiries, and ensuring smooth front-office operations with compassion and professionalism.

The ideal candidate has strong customer service skills, ability to multitask in a fast-paced clinic, and familiarity with Microsoft Office and G Suite.

Qualifications

• High school diploma or equivalent is required.
• Minimum of one year of general office experience in a healthcare setting preferred.
• Strong customer service and interpersonal skills are essential.
• Proficiency with Microsoft Office, G Suite, and Windows-based systems.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Welcome and assist patients and visitors warmly, both in person and over the phone.
• Schedule routine, follow-up, and specialty appointments as needed.
• Serve as a key point of contact, responding to patient and visitor inquiries with professionalism and empathy.
• Coordinate with clinical staff to facilitate smooth patient flow and communicate delays or updates.
• Demonstrate critical thinking and problem-solving during challenging patient interactions.
• Communicate clearly, both verbally and in writing.
• Support a positive, efficient front-office experience in a team-based environment.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Written and verbal communication

Education

High school diploma

Tools

Microsoft Office

G Suite

Windows-based systems

Job description

Edmonds Eye is a progressive ophthalmic practice in Edmonds, WA, seeking a Patient Concierge who thrives on delivering exceptional patient experiences. The role centers on greeting patients, scheduling visits, handling inquiries, and ensuring smooth front-office operations with compassion and professionalism.

The ideal candidate has strong customer service skills, ability to multitask in a fast-paced clinic, and familiarity with Microsoft Office and G Suite.