Client Concierge: Part Time

Secret MedSpa; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary + commission

PTO

Health insurance

401k

Tuition reimbursement

Employee discounts

Job summary

Secret MedSpa in Austin, Texas is looking for a passionate Client Concierge to join our elite medical spa team. You'll be responsible for warmly greeting clients, managing front desk duties, and assisting with scheduling to ensure an exceptional experience for every visitor.

The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to multitask. Join us to elevate your skills and enjoy competitive benefits including salary, health plans, and more.

Qualifications

• Minimum 1 year of previous customer service experience.
• Ability to work flexible hours including weekends.
• Med spa/medical office experience preferred.
• Must communicate with proper etiquette and maintain confidentiality.

Responsibilities

• Greet clients warmly in person and over the phone.
• Manage front desk duties and scheduling.
• Maintain a clean professional environment.
• Ensure accurate management of the POS system.

Skills

Customer service experience

Excellent communication skills

Multi-tasking ability

Teamwork

Bilingual

Tools

Microsoft applications

Job description

It’s A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics. To fulfill our mission of making people feel unstoppable in their everyday lives, we want passionate, positive, and polished individuals to join us. That’s where you come in. Join the exciting culture at It’s A Secret Med Spa and become a part of our big, fabulous family while taking your skills to the next level. You’re going to love it here!

Benefits

Competitive base salary + commission, PTO, multiple health insurance plans, dental, vision, employer paid short-term and long-term disability, employee discounts, 401k, tuition reimbursement, and referral bonus program.

A Day in the Life of the Client Concierge

• Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients.
• Maintain a clean and professional environment throughout the facility.
• Assist providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location.
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

Required Skills, Qualifications, and Experience

• Previous customer service experience (1 year).
• Flexible schedule with the ability to work weekends.
• Previous experience working in a med spa or medical office preferred.
• Excellent written and verbal communication skills.
• Ability to communicate with proper etiquette.
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business.
• Ability to work as part of a team and take initiative.
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service.
• Must maintain patient/client confidentiality in accordance with HIPAA regulations and company policy.
• Must maintain a high level of integrity with a strong ethical foundation.
• Must have sound judgment, problem solving, and decision‑making skills.
• Must be able to sit or stand for long periods of time.
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications.
• Bilingual preference given.
• Other duties as assigned.