Client Concierge

Secret MedSpa; Scottsdale (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401k

Tuition reimbursement

Referral bonus program

Job summary

Secret MedSpa in Scottsdale, Arizona, is seeking a Client Concierge to enhance the client experience and manage front desk duties. You will warmly greet clients, assist with scheduling, and ensure an inviting atmosphere within the facility.

The ideal candidate has at least 1 year of customer service experience, strong communication skills, and the ability to multitask. This post offers competitive base salary plus commission, and various benefits, including health insurance and 401k plans.

Qualifications

• 1 year of previous customer service experience.
• Flexible schedule including weekends.
• Experience in a med spa or medical office preferred.

Responsibilities

• Greeting clients in person and over the phone.
• Managing front desk duties and checking patients in/out.
• Maintaining a clean and professional environment.

Skills

Customer service experience

Excellent communication skills

Teamwork

Time management

Integrity

Tools

Microsoft applications

Job description

It’s A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics. To fulfill our mission of making people feel unstoppable in their everyday lives, we want passionate, positive, and polished individuals to join us. That’s where you come in. Join the exciting culture at It’s A Secret Med Spa and become a part of our big, fabulous family while taking your skills to the next level. You’re going to love it here!

Benefits include:

Competitive base salary + commission, PTO, multiple health insurance plans, dental, vision, employer paid short-term and long-term disability, employee discounts, 401k, tuition reimbursement, and referral bonus program.

A Day in the Life of the Client Concierge

• Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients.
• Maintain a clean and professional environment throughout the facility.
• Assist providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location.
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

Required Skills, Qualifications, and Experience

• Previous customer service experience (1 year)
• Flexible schedule with the ability to work weekends
• Previous experience working in a med spa or medical office preferred
• Excellent written and verbal communication skills
• Ability to communicate with proper etiquette
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
• Must maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
• Must maintain a high level of integrity with a strong ethical foundation
• Must have sound judgment, problem solving, and decision-making skills
• Must be able to sit or stand for long periods of time
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications