Client Concierge: Part-Time

It’s A Secret Med Spa; Tyler (TX); On-site; USD 1,929,000 - 2,480,000; Full time

Job summary

It’s A Secret Med Spa is seeking a friendly Client Concierge to welcome clients, handle front desk duties, and support scheduling while upholding HIPAA standards.

The role requires strong communication, teamwork, and the ability to multitask in a fast-paced med spa environment. Weekend availability and a professional, courteous demeanor are essential for delivering outstanding patient service.

Qualifications

• 1 year of customer service experience required.
• Flexibility to work weekends.
• Med spa or medical office experience preferred.

Responsibilities

• Greet clients in person and by phone, provide basic information about services.
• Manage front desk tasks: check-in/out, phone answering, and inventory oversight.
• Maintain a clean, professional environment at all times.
• Assist providers and managers with scheduling and appointment books.
• Ensure POS system accurately records client and employee information.

Skills

Customer service

Communication

Multitasking

HIPAA compliance

Microsoft Office

Teamwork

Adaptability

Confidentiality

Tools

Microsoft Office

Job description

A Day in the Life of the Client Concierge

• Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients
• Maintain a clean and professional environment throughout the facility
• Assistant providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

Required Skills, Qualifications, and Experience

• Previous customer service experience (1 year)
• Flexible schedule with the ability to work weekends
• Previous experience working in a med spa or medical office preferred
• Excellent written and verbal communication skills
• Ability to communicate with proper etiquette
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
• Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
• Must maintain a high level of integrity with a strong ethical foundation
• Must have sound judgment, problem solving, and decision-making skills
• Must be able to sit or stand for long periods of time
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications
• Bilingual preference given
• Other duties as assigned