Patient Communications & Switchboard Specialist

Vailclinicincdbavailhealthhospital; Vail (CO); On-site; USD 28,000 - 33,000; Full time

Job summary

Vail Health in Colorado is seeking a switchboard operator to manage telephone systems, route calls, and support alarm responses. The role supports physicians and staff, ensuring accurate messaging and efficient communication within the hospital.

Daily tasks include updating contact lists, handling long-distance calls, and maintaining HIPAA-compliant documentation. Must be reliable, with prior switchboard and healthcare experience preferred.

Qualifications

• Prior switchboard experience, preferred.
• Experience in healthcare, previous admitting, clerical, customer service, or hospitality, preferred.

Responsibilities

• Operates communication systems, such as telephone, switchboard, intercom, email, or electronic paging.
• Routes calls to their destination and records paged individuals with response times.
• Maintains staff contact lists and daily call schedules, updating as needed.
• Maintains knowledge of alarm procedures and HIPAA compliance.
• Acts as an answering service for physicians on the Vail Clinics Medical Staff.
• Assists in placing long distance calls for employees and patients.
• Maintains documentation from medical records for third party vendors.
• Helps train and educate new staff; participates in education programs.
• Manages office supplies and orders as necessary.
• Models the Just Culture and Organizational Values.
• Performs other duties as assigned.

Skills

Switchboard experience

Customer service

Attention to detail

Education

Course work in Medical Terminology

Job description

Vail Health in Colorado is seeking a switchboard operator to manage telephone systems, route calls, and support alarm responses. The role supports physicians and staff, ensuring accurate messaging and efficient communication within the hospital.

Daily tasks include updating contact lists, handling long-distance calls, and maintaining HIPAA-compliant documentation. Must be reliable, with prior switchboard and healthcare experience preferred.