Philadelphia VA TELEPHONE / SWITCHBOARD OPERATOR (7:00AM - 3:00PM) Part Time

Iaw, Inc.; Philadelphia (Philadelphia County); On-site; USD 19,000 - 25,000; Part time

Job summary

A healthcare services provider is seeking a part-time Telephone/Switchboard Operator to provide crucial telecommunications support at the Philadelphia VA Medical Center. The role involves managing calls professionally, emergency response, and complying with HIPAA regulations. Ideal candidates will have strong communication skills and some experience in a call center environment. Training in HIPAA and VA policies is provided. This position is on-site in Philadelphia, PA, contributing significantly to patient care and safety.

Qualifications

• Must pass background check and security clearance.
• HIPAA and VA training required (provided).
• Medical terminology knowledge preferred.
• Strong communication and customer service skills.
• Ability to pass background check and security clearance.
• HIPAA and VA training required (provided).

Responsibilities

• Answer all incoming internal and external calls promptly and professionally.
• Operate computerized switchboard and paging systems.
• Route patient, staff, and public inquiries appropriately.
• Respond to emergency calls and alarms.
• Maintain call logs, incident records, and ward information.
• Maintain call logs, incident records, and ward information.
• Assist callers with placing outgoing calls.
• Monitor alarm systems and emergency communication equipment.
• Provide calm, professional service to distressed or difficult callers.
• Use Microsoft Outlook, Word, and Excel for reporting.
• Comply with HIPAA, VA policies, and security requirements.

Skills

Strong communication and customer service skills

Medical terminology knowledge

1–2 years of call center or telephone operator experience

Medical terminology

HIPAA training

Background check

Education

High school diploma or Associate Degree

Associate Degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

Philadelphia VA TELEPHONE / SWITCHBOARD OPERATOR (7:00AM - 3:00PM) Part Time, Philadelphia, PA (On-Site – VA Medical Center)

Position Summary: The Telephone/Switchboard Operator provides 24/7 telecommunications and emergency call support for a VA Medical Center and affiliated clinics. This position plays a critical role in patient care, safety, and emergency response operations.

Responsibilities

• Answer all incoming internal and external calls promptly and professionally
• Operate computerized switchboard and paging systems
• Route patient, staff, and public inquiries appropriately
• Respond to emergency calls, alarms, disaster codes, and 911 notifications
• Announce emergency codes using public address and paging systems
• Maintain call logs, incident records, and ward information
• Assist callers with placing outgoing calls
• Monitor alarm systems and emergency communication equipment
• Provide calm, professional service to distressed or difficult callers
• Use Microsoft Outlook, Word, and Excel for reporting
• Comply with HIPAA, VA policies, and security requirements

Qualifications

• High school diploma or Associate Degree
• 1–2 years of call center or telephone operator experience
• Medical terminology knowledge preferred
• Strong communication and customer service skills
• Ability to pass background check and security clearance
• HIPAA and VA training required (provided)