Patient Access Switchboard Operator

Vailclinicincdbavailhealthhospital; Vail (CO); On-site; USD 28,000 - 33,000; Full time

Job summary

Vail Health in Colorado is seeking a switchboard operator to manage telephone systems, route calls, and support alarm responses. The role supports physicians and staff, ensuring accurate messaging and efficient communication within the hospital.

Daily tasks include updating contact lists, handling long-distance calls, and maintaining HIPAA-compliant documentation. Must be reliable, with prior switchboard and healthcare experience preferred.

Qualifications

• Prior switchboard experience, preferred.
• Experience in healthcare, previous admitting, clerical, customer service, or hospitality, preferred.

Responsibilities

• Operates communication systems, such as telephone, switchboard, intercom, email, or electronic paging.
• Routes calls to their destination and records paged individuals with response times.
• Maintains staff contact lists and daily call schedules, updating as needed.
• Maintains knowledge of alarm procedures and HIPAA compliance.
• Acts as an answering service for physicians on the Vail Clinics Medical Staff.
• Assists in placing long distance calls for employees and patients.
• Maintains documentation from medical records for third party vendors.
• Helps train and educate new staff; participates in education programs.
• Manages office supplies and orders as necessary.
• Models the Just Culture and Organizational Values.
• Performs other duties as assigned.

Skills

Switchboard experience

Customer service

Attention to detail

Education

Course work in Medical Terminology

Job description

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

About the opportunity:

This position operates telephone business systems equipment or switchboards and paging systems to receive and route all incoming, outgoing, and interoffice calls. This role will supply information to callers and record messages and also has responsibility responding to alarm systems.

What you will do:

1. Operates communication systems, such as telephone, switchboard, intercom, email, or electronic paging.
2. Consistently ascertains the nature of the call by listening well. Consistently routes calls to their intended destination. Keeps records of individuals that are paged and response times.
3. Maintains current listing of all department staff telephone numbers, including emergency numbers and on‑call staff. Maintains accurate daily call schedule and informs other departments of daily call schedule changes.
4. Maintains a thorough knowledge of Vail Health policies and procedures regarding all types of alarms.
5. Acts as an answering service for physicians on the Vail Clinics Medical Staff, as requested.
6. Assists in placing long distance calls for employees and patients, as requested.
7. Maintains documentation from medical records and reports for third party vendors, as necessary.
8. Helps to train and educate new staff. Participates in educational programs and staff meetings.
9. Manages office supplies and orders supplies, as necessary.
10. Models the principles of a Just Culture and Organizational Values.
11. Performs other duties as assigned. Must be HIPAA compliant.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

What you will need:

Experience:

• Prior switchboard experience, preferred.
• Experience in healthcare, previous admitting, clerical,customer service, or hospitality,preferred.

License(s):

• N/A

Certification(s):

• N/A

Computer / Typing:

• Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job‑specific competencies, access online forms and policies, complete online benefits enrollment, etc.

Must have working knowledge of the English language, including reading, writing, and speaking English.

Education:

• Course work in Medical Terminology, preferred.

Pay is based upon relevant education and experience per hour.

Hourly Pay:

$20.67 — $24.37 USD