Philadelphia VA TELEPHONE / SWITCHBOARD OPERATOR (3:00pm - 11:00PM) Part Time

Iaw, Inc.; Philadelphia (Philadelphia County); On-site; USD 20,664 - 27,552; Part time

Job summary

A healthcare service in Philadelphia is seeking a part-time Telephone/Switchboard Operator to provide telecommunications and emergency support for a VA Medical Center. The operator will handle incoming calls, manage emergency notifications, and maintain communication logs. Ideal candidates should have a high school diploma or associated degree, with 1-2 years of relevant experience and strong customer service skills. Training on HIPAA and VA policies will be provided. This role is on-site at the VA Medical Center.

Qualifications

• 1-2 years of call center or telephone operator experience.
• Ability to pass background check and security clearance.
• HIPAA and VA training required (provided).

Responsibilities

• Answer all incoming calls promptly and professionally.
• Operate computerized switchboard and paging systems.
• Respond to emergency calls, alarms, and 911 notifications.

Skills

Communication

Customer Service

Medical Terminology

Education

High school diploma or Associated Degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

All Jobs > Philadelphia VA TELEPHONE / SWITCHBOARD OPERATOR (3:00pm - 11:00PM) Part Time

Philadelphia VA TELEPHONE / SWITCHBOARD OPERATOR (3:00pm - 11:00PM) Part Time
Philadelphia, PA (On-Site – VA Medical Center)

Description

Position Summary: The Telephone/Switchboard Operator provides 24/7 telecommunications and emergency call support for a VA Medical Center and affiliated clinics. This position plays a critical role in patient care, safety, and emergency response operations.

Essential Duties and Responsibilities

• Answer all incoming internal and external calls promptly and professionally
• Operate computerized switchboard and paging systems
• Route patient, staff, and public inquiries appropriately
• Respond to emergency calls, alarms, disaster codes, and 911 notifications
• Announce emergency codes using public address and paging systems
• Maintain call logs, incident records, and ward information
• Assist callers with placing outgoing calls
• Monitor alarm systems and emergency communication equipment
• Provide calm, professional service to distressed or difficult callers
• Use Microsoft Outlook, Word, and Excel for reporting
• Comply with HIPAA, VA policies, and security requirements

Requirements

Required Qualifications:

• High school diploma or Associated Degree
• 1–2 years of call center or telephone operator experience
• Medical terminology knowledge preferred
• Strong communication and customer service skills
• Ability to pass background check and security clearance
• HIPAA and VA training required (provided)