Philadelphia VA TELEPHONE / SWITCHBOARD OPERATOR (11:00pm - 7:00am) Part-Time

Iaw, Inc.; Philadelphia (Philadelphia County); On-site; USD 20,664 - 27,552; Part time

Job summary

A healthcare company is seeking a part-time Telephone/Switchboard Operator to provide 24/7 telecommunications support at a VA Medical Center. The role involves answering calls, operating switchboard systems, routing inquiries, and responding to emergency situations. Candidates should possess a high school diploma or an Associate Degree, with 1–2 years of relevant experience and strong communication skills. Training in HIPAA and VA policies will be provided. This position is critical for patient care and emergency response.

Qualifications

• 1–2 years of call center or telephone operator experience required.
• Must be able to pass a background check and obtain security clearance.
• HIPAA and VA training required (provided).

Responsibilities

• Answer all incoming internal and external calls promptly and professionally.
• Operate computerized switchboard and paging systems.
• Respond to emergency calls, alarms, disaster codes, and 911 notifications.

Skills

Strong communication skills

Customer service skills

Medical terminology knowledge

Education

High school diploma or Associate Degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

Philadelphia VA TELEPHONE / SWITCHBOARD OPERATOR (11:00pm - 7:00am) Part-Time – Philadelphia, PA (On-Site – VA Medical Center)

Description

Description

Position Summary: The Telephone/Switchboard Operator provides 24/7 telecommunications and emergency call support for a VA Medical Center and affiliated clinics. This position plays a critical role in patient care, safety, and emergency response operations.

Responsibilities

• Answer all incoming internal and external calls promptly and professionally
• Operate computerized switchboard and paging systems
• Route patient, staff, and public inquiries appropriately
• Respond to emergency calls, alarms, disaster codes, and 911 notifications
• Announce emergency codes using public address and paging systems
• Maintain call logs, incident records, and ward information
• Assist callers with placing outgoing calls
• Monitor alarm systems and emergency communication equipment
• Provide calm, professional service to distressed or difficult callers
• Use Microsoft Outlook, Word, and Excel for reporting
• Comply with HIPAA, VA policies, and security requirements

Qualifications

• Required Qualifications:
• High school diploma or Associate Degree
• 1–2 years of call center or telephone operator experience
• Medical terminology knowledge preferred
• Strong communication and customer service skills
• Ability to pass background check and security clearance
• HIPAA and VA training required (provided)