Patient Communications Specialist

Centralus Health; Town of Ithaca (NY); On-site; USD 25,000 - 32,000; Part time

Job summary

Cayuga Health in Ithaca, NY is seeking a daytime/early evening front desk/clerical associate to greet callers, route inquiries, and support hospital operations. This onsite role supports patient access and information services within Cayuga Medical Center and affiliated sites.

The position requires a high school diploma or equivalent, clerical or healthcare experience preferred, and hours across 7am–3pm, 11am–7pm, and 3pm–11pm.

Qualifications

• High school degree or equivalent.
• Previous clerical and/or healthcare experience preferred.
• Hours: 7am-3pm, 11am-7pm, 3pm-11pm

Responsibilities

• Greeting callers in a welcoming and friendly manner.
• Proper transfer of calls to appropriate departments.
• Answers 22222 line quickly and pages appropriately.
• Utilizes RAVE system correctly.
• Knows enunciator panel/alarm systems and notifies appropriate personnel in case of equipment failure or alarm activation.
• Maintains log of all codes.
• Maintains accurate patient and religious census records
• Maintains on-call schedules and daily on-call assignment sheets.
• Greets on-site customers appropriately.
• Handles general information questions and referrals correctly and efficiently.
• Responds to questions in accordance with hospital policy.
• Flexibility in assuming other appropriate responsibilities and duties not noted above.

Education

High school degree or equivalent

Job description

Cayuga Health in Ithaca, NY is seeking a daytime/early evening front desk/clerical associate to greet callers, route inquiries, and support hospital operations. This onsite role supports patient access and information services within Cayuga Medical Center and affiliated sites.

The position requires a high school diploma or equivalent, clerical or healthcare experience preferred, and hours across 7am–3pm, 11am–7pm, and 3pm–11pm.