Hospital Communications Clerk - Onsite Front Desk & Shifts

Cayuga Health System; Hayts Corner (NY); On-site; USD 25,000 - 32,000; Part time

Job summary

Cayuga Health is seeking a part-time frontline customer service/clerical agent to greet callers, transfer lines, and support on-site operations in Ithaca, NY. You will handle general inquiries, utilize the RAVE system, and assist with patient census and on-call scheduling.

Prior clerical or healthcare experience is preferred. Hours include day and evening shifts (7am-3pm, 11am-7pm, 3pm-11pm) with a standard pay range of $18.00–$23.20 per hour plus benefits.

Qualifications

• Education: High school degree or equivalent.
• Experience: Previous clerical and/or healthcare experience preferred.
• Experience with hospital systems and multi-department phone routing is a plus.

Responsibilities

• Greeting callers in a welcoming and friendly manner.
• Proper transfer of calls to appropriate departments.
• Answers 22222 line quickly and pages appropriately.
• Utilizes RAVE system correctly.
• Knows enunciator panel/alarm systems and notifies appropriate personnel in case of equipment failure or alarm activation.
• Maintains log of all codes.
• Maintains accurate patient and religious census records.
• Maintains on-call schedules and daily on-call assignment sheets.
• Greets on-site customers appropriately.
• Handles general information questions and referrals correctly and efficiently.
• Responds to questions in accordance with hospital policy.
• Flexibility in assuming other appropriate responsibilities and duties not noted above.

Skills

Clerical experience

Healthcare experience

Phone etiquette

Education

High school diploma or equivalent

Tools

RAVE system

Job description

Cayuga Health is seeking a part-time frontline customer service/clerical agent to greet callers, transfer lines, and support on-site operations in Ithaca, NY. You will handle general inquiries, utilize the RAVE system, and assist with patient census and on-call scheduling.

Prior clerical or healthcare experience is preferred. Hours include day and evening shifts (7am-3pm, 11am-7pm, 3pm-11pm) with a standard pay range of $18.00–$23.20 per hour plus benefits.