Patient Communications Specialist

Ochsner Health; Slidell (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

Ochsner Health in Louisiana is seeking a friendly, patient-focused Call Center Representative to answer incoming calls on the main line and assist patients, families, physicians, visitors, and staff.

This role emphasizes excellent communication, courtesy, and adherence to privacy and compliance standards. It offers an opportunity to contribute to compassionate care in a busy healthcare environment.

A high school diploma and 1 year of customer service experience are preferred.

Qualifications

• 1 year of customer service experience is required.
• Proficiency with computers, software, and web-based applications.
• Strong verbal and written communication skills.

Responsibilities

• Assists all patients, family members, physicians, visitors, and employees in a professional and courteous manner.
• Answers all incoming calls quickly and pleasantly, always clearly identifying self and company greeting.
• Transfers patients and guests to appropriate department.
• Verifies and registers vendors following policy procedures.
• Reviews all codes regularly and prepared to call codes as directed or per policy.
• Pages/beeps as per policy, including but not limited to providers on call.
• Adapts behavior to the specific patient population, including respect for privacy and communication style.
• Performs other related duties as required.

Skills

Customer service

Communication skills

Verbal and written communication

Computer proficiency

Education

High school diploma or equivalent

Job description

Ochsner Health in Louisiana is seeking a friendly, patient-focused Call Center Representative to answer incoming calls on the main line and assist patients, families, physicians, visitors, and staff.

This role emphasizes excellent communication, courtesy, and adherence to privacy and compliance standards. It offers an opportunity to contribute to compassionate care in a busy healthcare environment.

A high school diploma and 1 year of customer service experience are preferred.