Patient Care Call Center Pro

Ochsner Health; Pearl Acres (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ochsner Health in Louisiana is seeking a friendly, detail-oriented call center representative to handle the main line, assist patients and visitors with information and directions, and greet everyone with professionalism.

Required: High School diploma, 1 year of customer service experience, strong computer and Windows skills, and ability to work under pressure in a team-based care setting.

Qualifications

• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
• Excellent customer service skills with ability to remain calm, pleasant, and helpful under pressure and stressful situations
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard
• Good time management skills with ability to prioritize and handle multiple tasks

Responsibilities

• Greets patients/family members with a smile and pleasantness.
• Answers all incoming calls quickly and with a pleasant voice, always identifying self and hospital name clearly.
• Directs patients and guests to appropriate area.
• Reviews census to have knowledge of patient's location.
• Verifies and registers vendors per policy.
• Reviews all codes regularly and be ready to call codes as directed or per policy.
• Pages/beeps as per policy, including but not limited to providers on call.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Skills

Computer skills

Verbal & written communication

Customer service

Windows applications

Time management

Education

High School diploma or equivalent

Job description

Ochsner Health in Louisiana is seeking a friendly, detail-oriented call center representative to handle the main line, assist patients and visitors with information and directions, and greet everyone with professionalism.

Required: High School diploma, 1 year of customer service experience, strong computer and Windows skills, and ability to work under pressure in a team-based care setting.