Patient Communications Specialist

ochsner; Slidell, Louisiana (LA, MO); On-site; USD 30,000 - 42,000; Full time

Job summary

Ochsner is seeking a customer service-focused professional to answer incoming calls on the main number and assist patients, families, physicians, visitors, and staff in a courteous manner.

The role requires excellent communication, computer proficiency, and the ability to work well in a team within a healthcare setting. High school diploma or equivalent preferred; 1 year of customer service experience required.

Qualifications

• High school diploma or equivalent preferred.
• 1 year of customer service experience required.
• Proficiency in using computers, software, and web-based applications.
• Excellent customer service and ability to stay calm under pressure.

Responsibilities

• Answers all incoming calls quickly and pleasantly, always clearly identifying self and company greeting.
• Assists all patients, family members, physicians, visitors, and employees in a professional and courteous manner.
• Transfers patients and guests to appropriate department.
• Verifies and registers vendors following policy procedures.

Skills

Customer service

Verbal communication

Written communication

Time management

Teamwork

Computer skills

Education

High school diploma or equivalent

Job description

Ochsner is seeking a customer service-focused professional to answer incoming calls on the main number and assist patients, families, physicians, visitors, and staff in a courteous manner.

The role requires excellent communication, computer proficiency, and the ability to work well in a team within a healthcare setting. High school diploma or equivalent preferred; 1 year of customer service experience required.