Patient Communications & Scheduling Specialist

Advanced Orthopaedic Associates Pa; Wichita (KS); On-site; USD 32,000 - 43,000; Full time

Job summary

Advanced Orthopaedic Associates Pa is seeking a Communications Specialist to manage patient appointments and respond to inquiries via phone and text platforms. The role ensures timely, accurate communication between patients and the clinic while upholding patient confidentiality.

You will verify demographics and insurance information, route questions to the appropriate team, and document interactions in the EMR.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Commitment to maintaining patient confidentiality.
• Proficient computer skills.
• Medical terminology or office experience a plus.
• Previous scheduling or customer service experience preferred.

Responsibilities

• Answer incoming calls, assess patient needs, and schedule, reschedule, or cancel appointments accordingly.
• Respond to patient messages via the clinic’s secure texting platform in a professional and timely manner.
• Verify patient demographics, contact, and insurance information and update records as needed.
• Provide basic information about services, office policies, and provider availability.
• Route clinical questions or urgent concerns to the appropriate provider team or department.
• Document all interactions in the electronic medical record (EMR) system.
• Answer and direct incoming phone calls to the appropriate department.
• Manage direct referrals and schedule the patient accordingly.
• Assist with administrative projects and clerical tasks as assigned.
• Maintain patient confidentiality at all times.
• Perform additional duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Multi-tasking

Attention to detail

Confidentiality

Proficient computer skills

Professionalism under pressure

Education

High school diploma

Job description

Advanced Orthopaedic Associates Pa is seeking a Communications Specialist to manage patient appointments and respond to inquiries via phone and text platforms. The role ensures timely, accurate communication between patients and the clinic while upholding patient confidentiality.

You will verify demographics and insurance information, route questions to the appropriate team, and document interactions in the EMR.