Patient Access & Scheduling Specialist

Peninsula Orthopaedic Associates; Salisbury (MD); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Peninsula Orthopaedic Associates is seeking a Patient Access Service Representative to schedule exams and handle patient inquiries. You will refer patients to staff, take messages, and support efficient clinic operations.

Ideal candidates have a high school diploma, prior medical office or call center experience, and preferably CCMA/LPN/ATC credentials. Strong confidentiality and customer service skills are essential.

Qualifications

• High School Graduate or Equivalent.
• Experience in a medical office or high volume call center.
• CCMA, LPN or ATC preferred.

Responsibilities

• Supports Peninsula Orthopaedic Associates’ vision, mission and values and follows all policies and procedures.
• Maintains confidentiality for PHI and other information.
• Complies with OSHA, HIPAA, IT Policy and patient safety standards.
• Acts as first contact for patients via phones and understands clinic operations and accepted insurances.
• Assists patients by scheduling or canceling appointments and referring to correct staff.
• Communicates professionally with patients of all ages.
• Maintains and updates schedule of providers’ availability and contacts patients about changes.
• Maintains files and databases.
• Responds to inquiries or routes questions to the correct staff.
• Handles arrangements for patient utilization, records pulling, exams and supplies.

Skills

Customer service

Phone etiquette

HIPAA awareness

Education

High School Diploma or Equivalent

CCMA/LPN/ATC preferred

Job description

Peninsula Orthopaedic Associates is seeking a Patient Access Service Representative to schedule exams and handle patient inquiries. You will refer patients to staff, take messages, and support efficient clinic operations.

Ideal candidates have a high school diploma, prior medical office or call center experience, and preferably CCMA/LPN/ATC credentials. Strong confidentiality and customer service skills are essential.